Privacy Policy

Last Updated: 09/05/2025

1. Introduction

Welcome to Headlock Development (“we,” “us,” “our”). This Privacy Policy and Data Use Agreement governs the manner in which we collect, use, maintain, and disclose information collected from users (“you,” “your,” “client,” or “customer”) of our services, digital products, and website. It also outlines the mutual rights, responsibilities, and limitations associated with our services.

By accessing our website, purchasing from us, engaging with our content, or contracting our services, you agree to the terms outlined in this policy.

2. Scope of This Policy

This policy applies to:

  • Visitors to our website

  • Customers purchasing digital products

  • Clients receiving custom services

  • Anyone whose information we process as part of service provision, marketing, or business communication

3. Information We Collect

We may collect personal, financial, and usage-related data including but not limited to:

A. Personal Information

  • Full name

  • Email address

  • Contact number

  • Billing address

  • Project requirements or briefs

B. Transactional Data

  • Purchase history

  • Transaction IDs

  • Limited billing info (handled via third-party processors)

C. Technical Data

  • IP address

  • Device type and OS

  • Browser type

  • Referring URL

  • Time spent on site/pages visited

D. Content-Related Data

  • Uploaded files or briefings submitted by clients

  • Feedback, testimonials, or reviews

  • Images or project assets sent for inclusion in public work (with consent)

4. How We Use Your Information

Your data may be used to:

  • Deliver products and services to you

  • Process payments and transactions

  • Communicate with you about your order or project

  • Respond to your inquiries and feedback

  • Improve website usability and product quality

  • Display completed work in our public portfolio (with consent)

  • Comply with legal obligations

  • Protect against fraud, unauthorized access, and misuse

We will never sell or rent your personal data to third parties.

5. Cookies and Analytics

We use cookies and analytic tools like Google Analytics to:

  • Monitor traffic patterns

  • Improve performance and navigation

  • Remember user preferences
    You can disable cookies in your browser settings, although this may limit certain features.

6. Data Storage & Retention

We store your data securely using encryption and access restrictions. Your information is retained:

  • As long as your account or project remains active

  • As required by Australian consumer, tax, or business laws

  • For internal analytics and service improvement
    You may request deletion at any time unless we are legally obligated to retain certain data.

7. Sharing of Information

We only share your data with trusted third parties such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Hosting providers

  • Cloud backup services

  • Legal entities if required under court order or law

Third parties are contractually obligated to uphold data privacy standards equivalent to ours.

8. Rights and Responsibilities of Customers

A. What You Can Do:

  • Access and review your data at any time by request

  • Request edits, updates, or deletion of your data

  • Withdraw consent to marketing communications

  • Use digital products for personal or agreed commercial purposes

B. What You Cannot Do:

  • Redistribute, resell, sublicense, or repackage our digital products

  • Misrepresent custom service work as solely your own without credit, where credit is required

  • Reverse engineer, copy, or plagiarize protected materials

  • Use our services or products in a way that violates any laws or ethical codes

9. Our Rights as a Business

We reserve the right to:

  • Refuse service in cases of abuse, harassment, fraudulent activity, or policy violations

  • Update or modify digital products at any time

  • Display completed client work in our public portfolio or website (with prior consent)

  • Withdraw or remove access to products if usage terms are breached

  • Update these policies and our terms at any time with prior notice

10. Intellectual Property & Licensing

Unless otherwise stated in writing:

  • All original content, source code, assets, visuals, and services provided by Headlock Development remain the intellectual property of the company.

  • You are granted a non-exclusive, non-transferable license to use purchased digital products as intended.

  • Custom projects delivered to clients may include shared IP rights — details to be discussed in contracts.

  • Unauthorized use, duplication, or distribution of our work may result in legal action.

11. Portfolio and Public Display of Work

If you engage us for custom services, we may request your consent to display the work publicly as part of our portfolio. This helps us demonstrate our capabilities. You have the right to:

  • Approve or deny public usage

  • Request anonymization (e.g., removing identifying info)

  • Revoke consent later by written request

12. External Links and Third-Party Services

Our website may contain links to external websites or services. We do not control or accept responsibility for the content or practices of third-party websites. Please review their policies before sharing information.

13. Children’s Data

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors. If such data is discovered, we will delete it immediately upon verification.

14. Data Breach Procedure

In the event of a data breach:

  • Affected users will be notified within 72 hours

  • We will take corrective measures to secure the data

  • A formal report may be filed with the Office of the Australian Information Commissioner (OAIC), in compliance with the Notifiable Data Breaches scheme

15. Legal Compliance

We comply with:

  • The Privacy Act 1988 (Cth)

  • The Australian Privacy Principles (APPs)

  • Any applicable international data laws where relevant
    If you are located in the EU or UK, our practices also aim to align with GDPR compliance where necessary.

16. Complaints & Dispute Resolution

If you believe your privacy rights have been violated:

  • Contact us directly

  • We aim to respond within 10 business days

  • If unresolved, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC)

17. Contact Information

For questions, access requests, corrections, or complaints, contact:

18. Acceptance of Terms

By using our website, purchasing digital products, or contracting services from Headlock Development, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please refrain from using our services.